Help Center

Our shipping fee is a flat rate per order and is $8. We also offer free shipping on all orders over $60. All orders are shipped via Fedex Ground and usually arrive within 1-3 business days. Please allow additional 1-3 business days for order processing. 

Unfortunately, at this moment we do not ship internationally, USA only.

We accept all major credit cards as well as Paypal. Please login to your Paypal account during checkout. 

After placing an order you should receive an e-mail conformation to the e-mail address provided. Please make sure to check your Spam folder as well. In case if no e-mail was received please contact customer support or log in to your account to make sure that the correct address was entered. 

As soon as your is processed and is ready to be shipped you will receive an additional e-mail containing your tracking number. In case if you do not get an e-mail feel free to track it here.

If a week has gone by and you still did not receive your order please first go to Track My Order page and enter your information for the latest status. If the status is still not shipped, do not worry! As we have 3 store locations sometimes it takes a few extra days to transfer the merchandise to our shipping location. As soon as it arrives at our facility in Wyncote, PA we will immediately ship it to you. 

We are sincerely sorry to hear this and we will try our best to resolve this in a timely manner. Possible reasons why this might've happened:

• The item purchased is on backorder or sold out. Unfortunately, even though this does not happen often - it can happen. As we have multiple locations + online store, it's possible that the item is bought at the same time. We will gladly refund your money or you can pick another style from our store. 
  
• There was a Fedex issue. On a rare occasions Fedex might make a mistake and deliver it to the wrong address or the package was left at your door and was possibly stolen. In this case, while it is out of our hands and we are not responsible for the order once it leaves our facility and is in the hands of a Fedex driver, we will still do our best to help you resolve this. Please contact our customer support and we will file a claim with Fedex on your behalf. After this is done, Fedex conducts an investigation and in most cases will send us a check for the amount of purchased merchandise and we will either reship your order or refund it, whichever one you prefer.  

No need to worry. It is perfectly normal for your order to arrive in multiple packages. This is done in order to speed up the receiving process. We ship out all available at our Wyncote facility items right away, then if some items need to be transferred from other store locations, we will ship them out as soon as possible in a separate shipment. You will only be charged shipping once. or if no shipping charge was applied you will not be billed anything extra.

In case if it's taking too long to receive your remaining merchandise and you would like to receive something else instead, we will gladly do so, and can issue you a store credit for the remaining merchandise. We will also gladly refund your money for the remaining items.

We are sorry to hear that you were not fully satisfied with your purchase! If you would like to return some or all of your merchandise please visit our Return Portal. turned merchandise so you can shop for whatever you like later!

Unfortunately,  we do not offer money refunds at this time. But we will gladly offer you store credit so you can shop for anything else you might like. Your store credit does not expire and can be used at any time online only. Please visit our Return Portal.

We will take unworn (with tags) merchandise back for an exchange or store credit within 30 days from the original purchase. Please ship item with the original tags and invoice to Showtime Shoes, 1000 Easton Rd, Suite 108, Wyncote, PA, 19095. Please visit our Return Portal to initiate the process.

Please do not ship shoes back in original shoe box with tags and stickers attached to it. We will refuse the shipment and send it back. All shoes must be placed in a SEPARATE box along with attached invoice.

RMA NUMBER MUST BE ON THE SHIP TO ADDRESS!

As soon as we process the return we will adjust your account accordingly.

We are available Monday to Friday 10am to 6pm. Please feel free to call us at 844-690-6760 (leave a voicemail of no answer) or e-mail us directly: customersupport@gotthelook.com. You can also use a form to contact us located here.

If you would like to place an order for a store pickup please call us and we will gladly guide you through the process.