All returns must have an approved RMA number. In order to request it, please email a request to returns@gotthelook.com. Make sure to include Invoice Number, items being returned, reason for returning, and whether you'd like a store credit or a refund.
Please do not ship shoes back in original shoe box with tags and stickers attached to it. We will refuse the shipment and send it back. All shoes must be placed in a SEPARATE box along with attached invoice.
RMA NUMBER MUST BE ON THE SHIP TO ADDRESS!
As soon as we process the return we will adjust your account accordingly.
All the returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or refusal, we are not responsible for the shipping and return shipping if applicable, store credit will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
We give our customers 30 business days from the shipping receipt of the item(s) to return back to us. The Customer is responsible for the shipping charge to ship the return back. Order # and customer contact information must be included with return inside box, for better service.
If the return is caused by manufacture defect or in the case that a customer has received incorrect item(s), we will be fully responsible for the mistake. Please contact Customer Service to request a return FedEx label to be sent to you via email.
Merchandise must be returned within 30 days of the delivery date
Must be unworn, unwashed, and must have all tags attached
Footwear returns must include original shoebox and show no signs of wear
At this time, we do not provide return labels and it is the customers obligation to pay shipping costs to the returns department
Please allow up to 10 working business days for the return to be processed (We suggest getting a return tracking so you know exactly when it’s back in our facility!)
Once processed, a $3.99 handling and processing fee per item will be deducted from the amount refunded to you.This amount will be waived if a store credit is issued instead.
Original shipping cost
Original shipping costs are non-refundable
At this time, all sales merchandise cannot be returned or exchanged. All sales are final. No exceptions.
Damaged items, incorrect items, or missing items must be reported within 24 hours of receiving your merchandise. Any reports after that will only be issued store credit.
- SHOES SENT WITHOUT THE ORIGINAL BOX WILL RESULT IN 50% PENALTY FEE. NO EXCEPTIONS.
