1. We accept Visa, MasterCard, American Express, Discover, PayPal and Google Checkout.
2. We DO NOT accept Money Order, Cashier Check, Personal Checks or Company Checks! If we receive any Personal Checks or Company Checks, etc. they will be returned to you.
3. We do not accept payment in the form of cash.
4. No Refunds except gift certificates.
5. We do not accept gift cards or prepaid cards.
6. Gift certificates that are generated for website items are to be used for purchases on the website only. Store bought gift certificates are to be used in the Bare Feet Shoes stores only.
Billing Terms & Conditions
We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order will be delayed for 48 to 72 hours. We reserve the right to cancel any order that is unable to be verified or processed.
Shipping and Handling Charges
Gotthelook.com WILL NOT charge any customer with hidden fees on their order. There will be a flat fee of $8.00 added to your order for shipping and handling within the U.S. The Shipping and Handling charges on orders made within the U.S. and total $60.00 or more in merchandise sales WILL be waived when placing the order.
Orders usually take 3-5 Business Days for processing
Free Standard Shipping (5-11 Business Days) for delivery to U.S.
Shipping method: FedEx.
Important: We do NOT accept any customer's own shipping account for any order.
Shipping Terms & Conditions
All orders to be processed within approximately 5-11 BUSINESS days, provided the items are in stock and there are no problems with the payment verification. (Vendors transit time, normally within 72 hours) Gotthelook.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the Next business day Monday even Fedex shipments. Orders placed after 3pm EST will be processed on the next business day.
In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.
Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable after 45 working days of the ship date for lost or stolen packages.
Gotthelook.com requires an direct signature on any package over $100.00 in value.
To CANCEL or MODIFY your order, please contact us at 844-690-6760 BEFORE 2pm EST. We will try to help, however during company regular order processing procedure, we cannot guarantee any cancellation and modification.
Please note: (1) we do NOT accept EMAIL ORDER CANCELLATION (2) we will not be able to cancel or modify your order after order has been processed (normally 3pm EST every day).
All the returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or refusal, we are not responsible for the shipping and return shipping if applicable, store credit will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
We give our customers 30 business days from the shipping receipt of the item(s) to return back to us for an exchange or store credit ONLY. The Customer is responsible for the shipping charge to ship the return back. Order # and customer contact information must be included with return inside box, for better service.
If the return is caused by manufacture defect or in the case that a customer has received incorrect item(s), we will be fully responsible for the mistake. Please contact Customer Service to request a return FedEx label to be sent to you via email.
If the return is not caused by manufacture defect or receiving incorrect item(s), original shipping is not refundable and an exchange, or store credit will be issued according to receipt of the return and based on shipping date. If coupon or discount applied on the original order, the amount will be taken off from the your store credit accordingly.
For packages refused by customers, there may be additional shipping cost charged by carrier.
The package must be returned with the original packaging. Any item(s) that are returned w/o original package will be refused; all the return of used condition will not be accepted and will be refused. Please do not use shoe box as shipping package as we can not accept a return in this manner.
NOTE: DUE TO HEALTH RESTRICTIONS, WE CANNOT ACCEPT RETURNS FOR ANY HOSIERY, SWIMSUIT OR INTIMATE APPAREL ITEMS. ALL SALES ARE FINAL.
NOTE: WE CANNOT ACCEPT RETURNS FOR CLEARANCE ITEMS, ACCESSORIES. ALL SALES ARE FINAL.