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Company Policy

Payment Information

1. We accept Visa, MasterCard, American Express, Discover, PayPal and Google Checkout.

 2. We DO NOT accept Money Order, Cashier Check, Personal Checks or Company Checks! If we receive any Personal Checks or Company Checks, etc. they will be returned to you. 

3. We do not accept payment in the form of cash. 

4. No Refunds except gift certificates.

5. We do not accept gift cards or prepaid cards.

6. Gift certificates that are generated for website items are to be used for purchases on the website only. Store bought gift certificates are to be used in the Got the Look stores only.

Billing Terms & Conditions

We verify all billing information provided by our customers. Please enter your billing information correctly; otherwise, your order will be delayed for 48 to 72 hours. We reserve the right to cancel any order that is unable to be verified or processed.


Shipping Policy

Shipping and Handling Charges


Gotthelook.com WILL NOT charge any customer with hidden fees on their order. There will be a flat fee of $8.00 added to your order for shipping and handling within the U.S. The Shipping and Handling charges on orders made within the U.S. and total $60.00 or more in merchandise sales WILL be waived when placing the order. 

Shipping Methods

Please allow 3-5 Business Days for processing and additional 3-5 days for shipping.

Free Standard Shipping (2-7 Business Days) for delivery to U.S.

Shipping method: FedEx Ground.

Important: We do NOT accept any customer's own shipping account for any order.

Shipping Terms & Conditions

All orders to be processed within approximately 5-11 BUSINESS days, provided the items are in stock and there are no problems with the payment verification. (Vendors transit time, normally within 72 hours) Gotthelook.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be processed on the Next business day Monday even Fedex shipments. Orders placed after 3pm EST will be processed on the next business day.

In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.

Once a package is dropped off to our carrier for delivery, we will not have any control over the package; therefore, we cannot make any guarantees after this point. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable after 45  working days of the ship date for lost or stolen packages.

Gotthelook.com requires an direct signature on any package over $100.00 in value.

To CANCEL or MODIFY your order, please contact us at 844-690-6760 BEFORE 2pm EST. We will try to help, however during company regular order processing procedure, we cannot guarantee any cancellation and modification.

Please note: (1) we do NOT accept EMAIL ORDER CANCELLATION
(2) we will not be able to cancel or modify your order after order has been processed (normally 3pm EST every day).


Return Policy

All the returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or refusal, we are not responsible for the shipping and return shipping if applicable, store credit will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.

We give our customers 30 business days from the shipping receipt of the item(s) to return back to us. The Customer is responsible for the shipping charge to ship the return back. Order # and customer contact information must be included with return inside box, for better service.

If the return is caused by manufacture defect or in the case that a customer has received incorrect item(s), we will be fully responsible for the mistake. Please contact Customer Service to request a return FedEx label to be sent to you via email.

  • Merchandise must be returned within 30 days of the delivery date

  • Must be unworn, unwashed, and must have all tags attached

  • Footwear returns must include original shoebox and show no signs of wear

  • At this time, we do not provide return labels and it is the customers obligation to pay shipping costs to the returns department

  • Please allow up to 10 working business days for the return to be processed (We suggest getting a return tracking so you know exactly when it’s back in our facility!)

  • Once processed, a $3.99 handling and processing fee per item will be deducted from the amount refunded to you. This amount will be waived if a store credit is issued instead.

  • Original shipping costs are non-refundable

  • At this time, all sales merchandise cannot be returned or exchanged. All sales are final. No exceptions.

  • Damaged items, incorrect items, or missing items must be reported within 24 hours of receiving your merchandise. Any reports after that will only be issued store credit.

  • SHOES SENT WITHOUT THE ORIGINAL BOX WILL RESULT IN 50% PENALTY FEE. NO EXCEPTIONS.

Need to make an exchange? Due to our constant changing availability, we do not offer product exchanges. If you would like to make an exchange, follow our returns process and you will be issued store credit via online gift card to repurchase desired exchange item.

The following items are NON-RETURNABLE under any circumstance:

  • Hair accessories and hats

  • Cosmetics, beauty products

  • Jewelry, earrings, ear cuffs and accessories

  • All swimwear, bikini sets, bikini tops, bikini bottoms, one piece swimsuits

  • Underwear, panties and bodysuits

  • Any merchandise marked as sale

If any of the above mentioned items are returned, no refund or exchange will be processed. The customer will be responsible for any and all shipping charges that go into recovering the merchandise.

Online store credit can only be used at our website. We are unable to transfer this to another person or account. Any purchase amounts that exceed the value of the store credit or gift card will require an additional method of payment for remaining balance due.

For packages refused by customers, there may be additional shipping cost charged by carrier.

The package must be returned with the original packaging. Any item(s) that are returned w/o original package will be refused; all the return of used condition will not be accepted and will be refused. Please do not use shoe box as shipping package as we can not accept a return in this manner.

NOTE: DUE TO HEALTH RESTRICTIONS, WE CANNOT ACCEPT RETURNS FOR ANY HOSIERY, SWIMSUIT OR INTIMATE APPAREL ITEMS. ALL SALES ARE FINAL.

NOTE: WE CANNOT ACCEPT RETURNS FOR CLEARANCE ITEMS, ACCESSORIES. ALL SALES ARE FINAL.

 

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