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Return policy

Return Policy

All returns must have an approved RMA number. In order to request it, please email a request to returns@gotthelook.com. Make sure to include Invoice number, items being returned, reason for returning, and whether you'd like a store credit or a refund.

All the returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or refusal, we are not responsible for the shipping and return shipping if applicable, store credit will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.

We give our customers 30 business days from the shipping receipt of the item(s) to return back to us. The Customer is responsible for the shipping charge to ship the return back. Order # and customer contact information must be included with return inside box, for better service.

If the return is caused by manufacture defect or in the case that a customer has received incorrect item(s), we will be fully responsible for the mistake. Please contact Customer Service to request a return FedEx label to be sent to you via email.

  • Merchandise must be returned within 30 days of the delivery date
  • Must be unworn, unwashed, and must have all tags attached
  • Footwear returns must include original shoebox and show no signs of wear
  • At this time, we do not provide return labels and it is the customers obligation to pay shipping costs to the returns department
  • Please allow up to 10 working business days for the return to be processed (We suggest getting a return tracking so you know exactly when it’s back in our facility!)
  • Once processed, a $3.99 handling and processing fee per item will be deducted from the amount refunded to you. This amount will be waived if a store credit is issued instead.
  • Original shipping costs are non-refundable
  • At this time, all sales merchandise cannot be returned or exchanged. All sales are final. No exceptions.
  • Damaged items, incorrect items, or missing items must be reported within 24 hours of receiving your merchandise. Any reports after that will only be issued store credit.
  • SHOES SENT WITHOUT THE ORIGINAL BOX WILL RESULT IN 50% PENALTY FEE. NO EXCEPTIONS.

      Need to make an exchange? Due to our constant changing availability, we do not offer product exchanges. If you would like to make an exchange, follow our returns process and you will be issued store credit via online gift card to repurchase desired exchange item.

      The following items are NON-RETURNABLE under any circumstance:

      • Hair accessories and hats
      • Cosmetics, beauty products
      • Jewelry, earrings, ear cuffs and accessories
      • All swimwear, bikini sets, bikini tops, bikini bottoms, one piece swimsuits
      • Underwear, panties and bodysuits
      • Any merchandise marked as sale

        If any of the above mentioned items are returned, no refund or exchange will be processed. The customer will be responsible for any and all shipping charges that go into recovering the merchandise.

        Online store credit can only be used at our website. We are unable to transfer this to another person or account. Any purchase amounts that exceed the value of the store credit or gift card will require an additional method of payment for remaining balance due.

        For packages refused by customers, there may be additional shipping cost charged by carrier.

        The package must be returned with the original packaging. Any item(s) that are returned w/o original package will be refused; all the return of used condition will not be accepted and will be refused. Please do not use shoe box as shipping package as we can not accept a return in this manner.

        NOTE: DUE TO HEALTH RESTRICTIONS, WE CANNOT ACCEPT RETURNS FOR ANY HOSIERY, SWIMSUIT OR INTIMATE APPAREL ITEMS. ALL SALES ARE FINAL.

        NOTE: WE CANNOT ACCEPT RETURNS FOR CLEARANCE ITEMS, ACCESSORIES. ALL SALES ARE FINAL.

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